Telephone Tech

We all know the automated telephone system and how much of a pain it can be to get to the operator or some call center guy in some distant land getting paid below minimum wage according to U.S. standards. What if that same annoyingly friendly tone suddenly greeted you by your name and actually pronounced it right? What if that same tone knew what information you are most probably looking for?

That hope is not too far away. American Airlines (of all companies) have introduced the Remember Me system that is at its core, an automated answering machine. The difference between this and the one that plays cheesy classical music to you for hours is that this one will greet you by name and automatically link your number to your AAdvantage account so that it tells you relevant information like your flight time and also about any delays. After all, that is what we call about most of the time anyway.


This is part of American Airlines new push to make things more streamlined and also save some money as they will have have fewer phone operators. If you're interested in a career in this field, then be sure to check out Experience's job postings.